Contact Snemaro about a stay, a flat or anything else
Snemaro answers the phone at any hour, replies to email the same working day, and keeps a reception desk staffed around the clock at 110 Kippax Street in Surry Hills, two minutes' walk from Central Station.
Phone
+61 2 8473 9162
Staffed 24 hours. If the desk is busy, leave a message and someone calls back inside fifteen minutes.
Read by a person, not a queue. Quote your booking reference if you have one and the reply comes faster.
Address
110 Kippax Street, Surry Hills NSW 2010, Australia
Second door on the left walking up from Elizabeth Street. Buzz for reception if the door is closed.
Tell us what you need
Dates, room type, number of guests, or the address of a flat you want to see. Everything except the message box is required, and a person reads it within four working hours.
Reception hours
Open 24 hours, every day of the year. Check-in from 2pm, check-out by 11am. Residence handovers from 2pm on the agreed start date.
Kippax Street, off Elizabeth
The building sits between Elizabeth and Chalmers, behind the light rail. Walk up from Central and you reach it in about eight minutes at an ordinary pace.
If you are arriving by train, take the Devonshire Street exit at Central and follow the signs for Surry Hills. Coming from the airport, a taxi costs around thirty dollars off-peak and takes twenty minutes outside of rush hour. The light rail stops two minutes away at Surry Hills station.
Basement parking is thirty dollars a night with eight spaces, and needs booking ahead. Unmetered street parking opens up two blocks east after six in the evening, though you may need to read the signs twice.
What you get that a booking site doesn't offer
Booking platforms take a cut and pass you a form. Booking with us gets you a person, and usually a better rate for the same room.
- 01 A rate that already includes GST and any booking fee, so the price you were quoted is the price you pay.
- 02 Fee-free date changes once, subject to availability, without being pushed into a new deposit.
- 03 A real person to call if a flight is delayed at 2am, rather than an automated system charging a no-show.
- 04 Notes on file so second stays start with what you liked the first time, without you having to repeat it.
Before you pick up the phone
The five questions that arrive most often, answered in plain terms so you don't have to wait for a reply.
Someone picks up, whatever the hour
The phone is the fastest route. There is no menu, no callback queue and no chatbot asking whether you meant bookings or billing. A person at the desk answers it.